Delivery / Returns

Standard delivery

Delivery costs are calculated at checkout based on your delivery address. We aim to dispatch Standard delivery items within 2 business days after the order has been placed and use Royal Mail Tracked delivery to most mainland UK addresses. You will receive an email notification of your dispatch.

 

International delivery

For all orders to destinations outside of the UK these are delivered duty unpaid (DDU). The City of London only takes responsibility for shipping the product and requires the customer to pay any import costs, such as VAT, duties and clearing fees.

 

Returns

If for any reason you are not happy with your purchase or if an item arrives faulty or damaged please email guildhall.artgallery@cityoflondon.gov.uk and we will be in touch with you directly.

 

Consumer Contracts Regulations

If you buy online, you can cancel your order in writing up to 14 days after your order is delivered.